Privacy Policy

Privacy Policy for Discovering Treasure

Effective Date: 08 August 2025

At Discovering Treasure, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect personal information provided to us through our services. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Discovering Treasure is a UK-based wellbeing service offering support to children and adults. Our services include therapeutic and wellbeing support, which may involve the collection and processing of personal and sensitive data.

2. What Information We Collect

We may collect the following personal information:

Full name
Contact details (such as address, phone number, email)
Case notes and session information
Relevant information provided via referrals, assessments, and conversations (including health, emotional wellbeing, and safeguarding concerns)

For children, information may also be collected from parents, guardians, or referring organisations.

3. How We Collect Your Data

We collect data through:

Referral forms
Direct communication (email, phone, in-person)
Notes made during sessions
Online enquiry or contact forms

4. Why We Collect Your Data

We collect and process data to:

Provide therapeutic or wellbeing support
Communicate with you about appointments or services
Maintain records of sessions and progress
Fulfil our legal and safeguarding responsibilities
Respond to emergencies or concerns about safety or wellbeing

5. Lawful Basis for Processing

Our lawful bases for processing your personal data may include:

Consent – where you have given clear permission for us to process your data
Legal obligation – where we must comply with legal or safeguarding requirements
Vital interests – when there is a risk to life or serious harm
Legitimate interests – to provide our services effectively and safely

For children under 13, consent must be provided by yourself and a parent or guardian

6. Sharing Your Information

We treat all information with strict confidentiality. We only share your information when:

You give us explicit consent
There is a risk of harm to you or others (e.g., safeguarding concerns, serious risk to life)
We are legally required to do so (e.g., court order or law enforcement)

We do not share information for marketing purposes.

7. How Long We Keep Your Data

We will retain your information for 5 years after your last session or contact with the service, in line with professional guidelines and legal obligations. After this period, your data will be securely deleted.

8. Your Rights

You have the following rights under the UK GDPR:

Right to access your data
Right to correct inaccuracies
Right to request deletion of your data (in certain circumstances)
Right to object to or restrict processing
Right to data portability (where applicable)

To make a request or discuss your data, please speak directly with your practitioner.

9. Data Security

We take appropriate steps to protect your information from loss, misuse, or unauthorised access. Paper and digital records are stored securely, and access is restricted to authorised personnel only.

10. Website and Cookies

Our website does not use tracking cookies or collect personal data automatically.

11. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your rights, please contact your practitioner directly.

If you are not satisfied with how your data is handled, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk | Tel: 0303 123 1113

We may update this Privacy Policy from time to time. Please check our website or contact us for the most recent version.

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Privacy Policy

Privacy Policy for Discovering Treasure

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